Privacy Policy

Introduction

ACG Broker (“we”, “us”, “our”) respects your privacy and is committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services, website, or trading platforms.

We comply with applicable data protection regulations and strive to be transparent about how we handle your personal information. By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

Data Controller

ACG Broker is the data controller responsible for the handling of your personal information in accordance with applicable laws.

Types of Data We Collect

We may collect the following categories of personal data:

•⁠ ⁠Identity Data: Full name, date of birth, ID or passport details, gender, marital status.
•⁠ ⁠Contact Data: Email address, phone number, postal address.
•⁠ ⁠Financial Data: Bank account details, payment card information, income status, tax identification number.
•⁠ ⁠Transactional Data: Records of deposits, withdrawals, and trades made via our platform.
•⁠ ⁠Technical Data: IP address, browser type, device identifiers, location data, and other technology-related information.
•⁠ ⁠Usage Data: Information on how you interact with our website, platform, and services.
•⁠ ⁠Profile Data: Trading account history, preferences, feedback, and usage of demo accounts or educational tools.
•⁠ ⁠Marketing Data: Your preferences regarding receiving marketing materials from us.

How We Collect Your Data

We collect personal data through:

1.⁠ ⁠Direct Interactions: Information you provide during registration, form submissions, or communication with us.
2.⁠ ⁠Automated Technologies: Technical data gathered through cookies, analytics tools, and similar tracking technologies.
3.⁠ ⁠Third-Party Sources: Information from credit agencies, fraud prevention databases, identity verification providers, or publicly available sources.

Purpose of Processing Your Data

Your data is processed for the following purposes:

1.⁠ ⁠Account Setup & Management – To register, verify, and maintain your trading account. (Legal Basis: Contract performance)
2.⁠ ⁠Regulatory Compliance – To meet obligations such as anti-money laundering (AML) and counter-terrorism financing (CTF) requirements. (Legal Basis: Legal obligation)
3.⁠ ⁠Transaction Processing – To handle deposits, withdrawals, and trade executions. (Legal Basis: Contract performance)
4.⁠ ⁠Service Improvement – To enhance platform performance, security, and user experience. (Legal Basis: Legitimate interest)
5.⁠ ⁠Customer Support – To respond to inquiries, resolve issues, and provide assistance. (Legal Basis: Contract performance / Legitimate interest)
6.⁠ ⁠Marketing (Opt-in Only) – To send relevant offers and updates. (Legal Basis: Consent)
7.⁠ ⁠Fraud Prevention & Risk Management – To detect and prevent suspicious activity. (Legal Basis: Legal obligation / Legitimate interest)

Cookies & Tracking

We use cookies and similar tools to enhance functionality, track usage, and improve user experience. You can manage cookie preferences through your browser settings, though some features may be affected.

Data Sharing

We do not sell or rent personal information. However, we may share your data with:

•⁠ ⁠Group companies for operational purposes.
•⁠ ⁠Trusted service providers for payment processing, technical support, and data storage.
•⁠ ⁠Regulatory or legal authorities when required by law.
•⁠ ⁠Business partners in cases of joint marketing or referral agreements.
•⁠ ⁠Professional advisors such as legal, tax, or compliance consultants.

All third parties are contractually bound to maintain the confidentiality and security of your information.

International Transfers

Some service providers may be located outside your country of residence. In such cases, we ensure secure transfers and apply necessary safeguards such as Standard Contractual Clauses.

Data Security

We use robust security measures including encryption, secure servers, and strict access controls to protect your personal data. Regular audits are conducted to maintain the integrity of our systems.

Data Retention

We retain personal data only as long as necessary to meet our legal and operational requirements. Typically, this period is five years after the end of our relationship, unless a longer retention period is required by law.

Your Rights

You have the right to:

•⁠ ⁠Access your personal data.
•⁠ ⁠Request corrections to inaccurate information.
•⁠ ⁠Request deletion of your data in certain circumstances.
•⁠ ⁠Restrict the processing of your data.
•⁠ ⁠Request data portability to another provider.
•⁠ ⁠Object to data processing for marketing purposes.
•⁠ ⁠Withdraw consent at any time.
•⁠ ⁠File a complaint with a data protection authority.

Automated Decision-Making

In certain cases, we may use automated tools for decision-making (e.g., verifying eligibility for services). You may request human review of such decisions.

Changes to This Policy

We may update this Privacy Policy periodically to reflect legal, technical, or operational changes. Updated versions will be posted on our website, and material changes will be clearly communicated.